What should be done with a broken lens?

Evaluating a broken lens for repair or replacement is the appropriate course of action because it allows for careful assessment of the damage and consideration of the best options for the customer's needs. If the breakage is minor or repairable, addressing it efficiently can save costs and provide a quicker solution. This evaluation process is essential in optical services, as it ensures that customers receive optimal care and the best possible outcome for their eyewear, whether that means repairing the lens or providing a replacement if necessary.

Other approaches, such as discarding it immediately or only replacing it when the frame is damaged, could overlook the possibility of a straightforward fix or create unnecessary waste. Simply polishing a scratched lens would not effectively address a significant break and could potentially compromise the quality of vision for the wearer.